Policy Manual

Definition: A written set of a brokerage's operating procedures and expectations for its personnel.

Example

A manual explains advertising review, escrow handling, record retention, and supervision responsibilities.

Keep the distinction clear

Office policy cannot override license law or an individual's legal duties. A written rule also requires training, supervision, and consistent implementation to be useful.

Related terms

Real Estate Brokerage · Escrow Account · Ethics

Keep studying

Property Manager Duties: The Owner, the Agreement, and the Property

References: FREC Course II syllabus: investment concepts · California DRE: real estate glossary

Pronunciation (US): PAH-lih-see MAN-yoo-ul (capitals show stress)

Pronunciation reference: Merriam-Webster