Definition: Contact and service provided after a transaction or earlier customer interaction. In brokerage, follow-up can help resolve questions, maintain relationships, and learn whether promised tasks were completed.
Example
A sales associate checks with a buyer after closing to confirm that agreed documents were received.
Keep the distinction clear
Helpful follow-up does not expand the licensee's qualifications. Questions requiring legal, tax, or technical advice should go to the appropriate professional.
Related terms
Customer · Ethics · Real Estate Services
Keep studying
What Should a Listing Agent Do After Closing?
References: California DRE: real estate glossary
Pronunciation (US): FAH-loh UP (capitals show stress)
Pronunciation reference: Merriam-Webster
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