Keep Getting Signed Out

If your learning portal keeps signing you out, first check whether the course is still open on another device, browser, or in the TSRE app.

TSRE’s one-device sign-in policy

TSRE allows one active course-access session at a time to protect the integrity of an individual learner’s account. This is a school access policy. Your enrollment is for your own use, and login details should not be shared.

You may switch between supported devices. The handoff typically happens quickly after you close the previous app or website session. A device may remember your login for a period of time, especially in the app; a saved login does not mean you should use both devices simultaneously.

How to switch devices

1. Finish your current activity and let your progress save.
2. Close the course website tabs or fully close the TSRE app on the device you were using.
3. Open the course on the device you want to use next. Sign in if prompted.
4. If sign-outs continue, explicitly sign out on the previous device, close it, and sign in again on the device you want to use.

If the problem continues

Submit a support request or email info@tsre.us. Include your registration email, course title, portal address, devices and browsers used, the exact error or sign-out behavior, and what you have tried. A screenshot with personal details hidden can help. Never send your password.