Keep Getting Signed Out

Are you experiencing issues staying signed into your learning portal?

If so, you are not alone. This problem often stems from an attempt to access the portal from multiple devices simultaneously. It is crucial to understand the context behind this issue:

One Device at a Time Compliance

• Single Device Policy: In adherence to FREC regulations, our platforms enforce a strict policy that requires users to be logged into only one device at a time. This measure ensures the integrity and security of the learning experience for all users.

• Simultaneous Logins: The policy explicitly prohibits being logged into the application on one device and a web browser session on another. Such actions trigger the system's security protocols, leading to a forced logout from the portal.

• Persistent App Session: The mobile application is designed to keep you signed in continuously for convenience. However, it will automatically sign out if it detects another active session on a different device.

Recommended Action

To avoid disruptions in your learning experience, please ensure you are only signed into the learning portal on one device at any given time. If you encounter any further issues or need assistance, our support team is readily available to help you navigate these requirements and provide a seamless learning experience.

Your understanding and cooperation in adhering to these regulations are highly appreciated, ensuring a secure and efficient learning environment for all members of our community.