LEAPOnline: Browser and System Requirements

Use this guide for text-based, self-guided courses assigned to TSRE's LEAPOnline portal. These courses run in a web browser and are not available inside the TSRE app.

Supported devices and browsers

Use a supported operating system and keep your browser updated. The platform supports the current and previous major browser versions:

• Windows: Chrome, Firefox, or Microsoft Edge.
• Mac: Safari, Chrome, or Firefox.
• iPhone or iPad: Safari or Chrome.
• Android: Chrome.

We recommend current Chrome on a laptop or desktop for the clearest view of lessons and exams. Internet Explorer and other retired browsers are not supported.

Connection and equipment

• Use a stable broadband internet connection while completing lessons, saving progress, and submitting exams.
• Use speakers or headphones for any audio or video content. Students do not need a webcam or microphone for TSRE courses.
• Allow the course's required sign-in cookies and JavaScript. If your browser blocks a course window, allow that specific window. Use a browser PDF viewer for downloadable documents.

Sign in to the correct portal

Use the same email as your TSRE registration and your LEAPOnline password. LEAPOnline has its own password system; your store or Learn password may differ. Use the password-reset option on the LEAPOnline sign-in page if needed. See Where do I log in?

If your purchase also includes Learn materials or exam prep, access those separately through Learn or the TSRE app. See TSRE Learn browser requirements.

If a lesson will not load

Save your work, close duplicate course tabs, update the browser, and try again. If the problem continues, try another supported browser and contact support. Report an exam error promptly with the time it happened; do not repeatedly restart an exam.

Need help?

Submit a support request or email info@tsre.us. Include your registration email, course name, platform, device, operating system, browser or app version, and the exact error. Include a screenshot with unrelated personal details hidden. Never send your password.

Browser support reference: The CE Shop technical FAQ. Reviewed October 17, 2026.