Refund eligibility depends on the type of payment, the timing of the written request, course progress, and any materials already issued. The complete current terms are maintained in the official TSRE policies.
Course deposits
- Course deposits are non-refundable.
- An unused deposit may be applied to another TSRE course, material, or study tool for up to one year after the original class start date.
Course tuition
The remaining tuition balance, minus the deposit, textbooks, shipping, and any applicable processing fees, may be refundable when:
- TSRE receives a written request within 30 days of the initial registration date; and
- The student has not completed or attended more than the first unit of the course.
After the student progresses beyond the first unit, course tuition is no longer refundable under the standard policy.
Textbooks, digital products, and shipping
- Physical textbooks are non-refundable once issued.
- Digital products—including downloadable study guides, MP3 reviews, and exam simulations—are non-refundable once downloaded or once an access code is redeemed.
- Shipping and handling charges are non-refundable. If materials have already shipped, the original shipping cost is deducted from an otherwise eligible refund.
Do not ship or return materials unless TSRE Support provides written instructions.
Bundles and packages
When a bundle or package is partially used, TSRE charges the full retail price for the courses or materials already used or attended and refunds only the eligible remaining balance. The bundle discount is forfeited when the package is broken.
Third-party financing
A refund for a financed purchase is returned to the financing provider. Any interest, fees, or remaining obligations imposed by that provider remain subject to the provider’s terms.
If TSRE cancels a live class
If TSRE cancels a scheduled live class for low enrollment, the student may transfer to a future class, convert to a LIVE Online or On-Demand option, or request a full refund.
How to submit a written refund request
Submit a support request and include:
- Your full name and registration email
- Your order number or receipt
- The course or package purchased
- The registration and class dates
- Whether you attended, opened the course, downloaded digital products, or received physical materials
- The type of payment used, such as card or third-party financing—do not send a full card number
- The reason for the request
What happens after you submit the request
- TSRE reviews the registration date, course progress, materials, package components, and payment method.
- Support confirms the decision and any deduction, credit, or transfer option in writing.
- An approved refund is returned through the applicable original payment channel; a financed refund is returned to the financing provider.
Eligible refund requests typically require 7–21 days for review and processing.
For personalized support, call or text (813) 333-2676.
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