Textbooks and Course Materials

Textbooks and course materials vary by course and learning format. Check your course page and enrollment confirmation to see what is included and how you will receive it.

How you receive your materials

• Classroom: When a printed textbook is included, students generally receive it at the start of class. Follow any different pickup instructions in your enrollment email.
• LIVE Online and Video On Demand: Your course may include printed materials, digital materials, or both. Watch for digital-access instructions or a shipping confirmation at the registration email.
• Text-based self-guided: Required learning material is included in the course platform. A separate printed textbook is not required. An optional printed book may be purchased when available from the TSRE Bookstore.

Track a shipped book

1. Open the TSRE order status page or the order-status link in your confirmation.
2. Check the latest order status and any carrier tracking.
3. Look for the shipping confirmation in your inbox, spam, and promotions folders.
4. Use the carrier's estimate once tracking is available. Tracking may not appear until processing and shipment are complete.

If class is starting and your book is missing

Contact TSRE with your course, class start date, order number, and tracking status. Ask whether a digital copy, pickup, or another material arrangement is available for your enrollment. Do not assume that all courses include the same temporary access option.

If tracking stops updating or says delivered but the package is missing, review the carrier's delivery details and check the designated delivery area. If you still cannot locate it, send Support the tracking number and delivery status so we can review the shipment.

If a book is incorrect, damaged, or incomplete

Send your order number, the course you purchased, and a description of the problem. A photo of the book cover and affected pages or packaging can help identify the issue. Hide unrelated personal information in photos. Keep the materials and packaging until TSRE explains the next steps; do not return them without instructions.

If you need to correct a shipping address, contact TSRE promptly. A request does not guarantee that a shipment already in transit can be redirected.

Open, download, or print digital materials

1. Use the portal and course-access link provided for your enrollment.
2. Open the assigned materials, workbook, or file within that course.
3. If a download option is provided, save the file and open it in a PDF viewer. Use the viewer's print option when printing is available.

If a file is blank, stays on a processing message, or does not offer the expected download, contact TSRE with the course and file title and a screenshot of the problem. Some app activities work best in a supported browser. LEAPOnline courses open separately from the TSRE app.

Textbook editions and replacements

Use the edition assigned to your class. TSRE supplies one included textbook; bring it to each class. If you need a replacement or want to buy a newer edition, check with TSRE before ordering so you receive the correct book. Materials and editions change, and a replacement or newer edition may require a separate purchase.

Need help

Submit a support request, or call or text (813) 333-2676. Include your name, registration email, course or membership, and order number if available. For a material problem, include the book or file title and any approaching class or completion deadline.