Manage or Cancel Your TSRE+ Membership

Use tsre.us/billing to update your payment card or cancel your TSRE+ membership in the secure Stripe billing portal. Enter your email address, then use the link sent to your inbox to manage your subscription. Finishing a course does not by itself cancel recurring billing. If you no longer want the membership, complete the cancellation process and keep the confirmation.

Open your billing account

1. Go to tsre.us/billing.
2. Enter the email address used for the membership payment and select Send. This may be different from your learner email if someone else paid for you.
3. Open the email containing your secure customer-portal link. Check spam or junk if it does not arrive.
4. Open the link and review the subscription, billing details, and available account-management options.

The billing portal sends you a sign-in link by email. Your TSRE Learn or LEAPOnline password is not the sign-in method for this portal. Keep the emailed link private.

Cancel a membership

1. Open the active subscription you want to cancel.
2. Follow the portal's cancellation steps through the final confirmation.
3. Check the resulting subscription status and the effective date shown. Save the confirmation for your records.

Signing out, deleting the learning app, or stopping your coursework does not complete a cancellation. If you cannot find the subscription or the cancellation option, contact TSRE with the membership email and the issue you see.

What happens to course access

Access supplied through TSRE+ depends on the subscription remaining in good standing. Before canceling, review the access and billing dates shown for your account. If you need to finish an active course or have a deadline approaching, ask TSRE how cancellation will affect that course.

If you also bought courses separately, include those order numbers when asking about access. A monthly membership and a separate course purchase have different terms.

Update your payment card or review a charge

After signing in through the link emailed from tsre.us/billing:

1. Open the payment-method options for your subscription.
2. Enter your updated card details in the secure Stripe billing portal and follow the prompts to save the change.
3. Review the payment method shown for your subscription to confirm the update.

If you cannot update your card, submit a support request and describe where you are getting stuck. Do not send card details in the request.

If a payment fails or a charge appears after you thought you canceled, check the subscription status, charge date, and cancellation confirmation, then submit a support request if they do not agree.

A cancellation and a refund request are separate actions. For a charge you want reviewed, provide the charge date, amount, membership email, and any cancellation confirmation. Never send a full card number, security code, or banking password.

Change the course included in your membership

If you want to move to another eligible course or discuss a different plan, contact TSRE before purchasing another membership. Include your current plan and the course you want to access so Support can confirm the available options.

For deposits, tuition balances, and installment purchases, see Payment Plan Options for Course Registration.

Need help

Submit a support request, or call or text (813) 333-2676. Include your name, registration email, course or membership, and order number if available. If you cannot open the billing portal, tell us whether the sign-in email arrived and what happened when you opened it.