Check whether an order or charge already exists before retrying checkout. A missing confirmation alone does not prove that payment failed.
Payment failed, checkout error, or charged without confirmation?
My payment failed or checkout did not finish
- Note the exact message and check your email and order history before trying again. A missing confirmation does not by itself prove that payment failed.
- If the checkout shows a declined payment and no completed order or charge, check the information on the secure payment page. Contact your bank or payment provider about a decline or financing decision.
- If checkout is stuck, your bank shows a charge, or you cannot tell whether an order completed, contact TSRE before making another payment. Include the course, checkout email, approximate attempt time, amount, and exact error.
I see a charge but have no order confirmation
Search the email used at checkout, including spam and junk, and check order history with that same email. If someone else paid, check with the purchaser. Note whether the transaction is pending or completed; your bank or payment provider can explain its status. TSRE can check whether a course order was created and matched to the learner.
Send Support the payment date, amount, purchaser and learner emails if different, and any order or transaction reference. Do not purchase the course again solely because its confirmation or access email is missing.
I think I was charged twice
Follow Charged Twice or Placed a Duplicate Order? to compare pending payments, deposits and balances, installments, and duplicate orders. For recurring TSRE+ payments, use membership billing help.
Submit one support request and keep replies in that conversation. Hide full card and account numbers in screenshots. Never send card security codes, passwords, or an unredacted bank statement.
Further reading
- Course Payment Options: Deposits, Installments, and TSRE+
- Charged Twice or Placed a Duplicate Order?
- Manage or Cancel Your TSRE+ Membership
- Discounts and Promo Codes: Eligibility, Checkout, and Missing Discounts
- 🔎 I Paid, but I Can’t Find or Access My TSRE Course
Related guidance: Pay Your Class Balance, Find a Receipt, or Check a Payment Reminder