Use this guide for an existing class registration: find payment records, pay the correct balance, request an upgrade, or check a reminder before paying again.
Find a payment receipt or order confirmation
- Search the email used at checkout for your TSRE order confirmation or payment confirmation. Check spam and junk folders too.
- Open your order history using that same email. Select the relevant order to review the available order and payment details.
- If someone else purchased the course for you, ask the purchaser for the confirmation. Your student email may differ from the email on the order.
- If you cannot find the receipt or need an invoice or proof of payment, contact student support. Include the purchaser's name, checkout email, course, approximate payment date and amount, and order number if available.
For recurring TSRE+ charges, use membership billing help. Do not send full card numbers or security codes in a support request.
Pay a balance after reserving a class
Use the personalized balance-payment link TSRE sends after your deposit registration so the payment applies to the correct course and class date. Review your name, registration, amount due, and payment details before submitting, and keep the confirmation.
If you cannot find the link, search your registration email and spam folder for a TSRE balance or registration message. Contact Support with your name, registration email, course, and class date if you need the correct link sent again.
Upgrade your package or use an existing credit
Before purchasing another full course or package, contact TSRE and explain the upgrade you want. Include the original order or deposit, selected class date, and any existing credit you believe should apply.
Ask Support to confirm the eligible credit, the revised total, and the correct payment instructions. An upgrade request does not automatically apply an old payment or change the class registration.
If you already paid but receive a reminder
Compare the reminder's date, course, and class date with your deposit and payment confirmations. Check whether the message concerns a different registration or a remaining partial balance. Do not pay a second time solely because another reminder arrived.
If the records do not agree, send Support the order or payment confirmation number, payment date and amount, and a copy of the reminder with sensitive payment details hidden. Support can review which payment belongs to the registration and what remains due.
Contact TSRE Support for registration or balance questions. Use the secure payment page for card details; never send a full card number or security code in an email or support request.
Further reading
- Course Payment Options: Deposits, Installments, and TSRE+
- Manage or Cancel Your TSRE+ Membership
- 🔎 I Paid, but I Can’t Find or Access My TSRE Course
Related guidance: Payment Failed or Charged Without an Order Confirmation