Tell your instructor and TSRE promptly when you miss instruction, arrive late, leave early, or lose your LIVE Online connection. Attendance and any approved makeup must be reviewed before your course-exam eligibility is confirmed.
Missed class and makeup: late arrival or disconnection
- Tell your instructor and TSRE support promptly. Include the course, scheduled date, location or LIVE Online session, and the time you missed.
- If LIVE Online disconnects, try to rejoin the same session. Record when you lost access and when you returned, along with any error message. If you cannot rejoin, contact support and explain that class is underway.
- Ask TSRE to confirm any approved makeup work or later class arrangement and how it affects your end-of-course exam eligibility. Late arrivals and early departures count as missed instruction.
- Complete and obtain approval for required makeup before taking the course exam. LIVE Online replays are not available; live attendance is required for credit. Joining a different class does not automatically replace missed instruction.
Attendance and completion rules depend on your course and format. See the School Policies and follow the arrangement confirmed by TSRE.
If class is underway: call or text (813) 333-2676 or contact TSRE Support. Include your name, registration email, course, class date, location or session, missed times, and any error message.