Start Here: Your TSRE Student Checklist – TSRE Support Center

Welcome to TSRE. Use this checklist after enrolling to find your course, get ready to learn, and know where to turn when you need help.

Stage	Immediate action
1. Check your registration	Check course, format, learner email, dates, and order number.
2. Open the correct course portal	Use the registration link for Learn or LEAPOnline; the store is not the lesson area.
3. Get ready for your class or first lesson	Confirm schedule, materials, device, and connection.
4. Get help when your plans change	Request the change and wait for TSRE’s confirmation.
5. Finish your course and keep your certificate	Complete required work and the exam, then save the certificate.
6. Prepare for what comes next	Choose state-exam preparation or the education for your next renewal.

Find help quickly

1. Check your registration

Find your confirmation email and check the course title, format, learner email, and any class dates and location. Save your order number. Your order status page shows purchases, receipts, and available shipping updates.

Use the learner email associated with your registration when signing in or asking for help. If someone else bought the course for you, contact TSRE if the learner details are incorrect.

For tuition balances and package changes, see payment and registration options. To review recurring charges or cancel a subscription, use Manage or Cancel Your TSRE+ Membership.

2. Open the correct course portal

Classroom, LIVE Online, Video On Demand, and exam preparation: use TSRE Learn when your confirmation directs you there.
Text-based self-guided courses: use LEAPOnline when your confirmation directs you there.

Follow your registration's course-access link. The online store and Support Center have separate purposes; signing in to either does not open your lessons. Each portal has its own password system.

Having trouble? Start with I paid, but I cannot find or access my course or password help.

If your bundle includes another course that is not showing, follow Access the Next Course in Your TSRE Bundle. If a lesson opens but is blank, frozen, or missing your progress, use lesson, video, workbook, and progress troubleshooting.

3. Get ready for your class or first lesson

Classroom: confirm the campus, meeting dates, and start time in your registration instructions. Review how to complete the Welcome to Class form at the beginning of class.
LIVE Online: check every meeting date and the time zone. Follow your class link and join early enough to test the sound and display. You do not need a webcam or microphone. Read the LIVE Online guide.
Video On Demand: open your lessons in TSRE Learn and set aside regular study time.
Text-based self-guided: open your course in LEAPOnline and review its completion requirements and access deadline.

Check which textbooks and materials are included. For shipped materials, check your order status and tracking. Test your device using the requirements for TSRE Learn or LEAPOnline.

For self-paced learning, use our study schedule guide to plan weekly goals and catch up when needed. If captions would help, review caption options for your device.

Use the first-day class checklist for arrival, materials, and LIVE Online setup. If you need help with how course material is presented or accessed, see Request Learning Support or Course Accommodations.

4. Get help when your plans change

If you need to reschedule, switch a class date or location, change formats, or report missed class time, submit a support request. Include your current registration, the change you need, and any approaching deadline. Follow TSRE's confirmation before attending a different class.

Tell your instructor and TSRE promptly about missed time or a LIVE Online connection problem. Review School Policies for attendance and completion requirements.

See Change Your Class Date, Location, or Course Format for transfer steps, or go straight to missed-class and connection-problem guidance.

For closures or outages, read Weather Closures and Unexpected Class Changes. If you need more time or are returning after a break, check course expiration, extension prices, and saved progress before buying another course.

5. Finish your course and keep your certificate

Complete the required instruction, activities, and end-of-course exam for your course. If you do not pass, use that guide and contact TSRE to arrange the next eligible step.

TSRE Learn: your certificate is sent by email. Check the email used for registration, including spam and junk folders.
LEAPOnline: download your certificate within LEAPOnline after completing the course requirements.

Follow the certificate guide to find, save, print, or request a copy. If your certificate is missing, contact TSRE with your course, class or completion dates, exam date if applicable, and registration email.

Your course certificate, DBPR education reporting, and license renewal are separate. For prelicensing students, the school exam and the state licensing exam are also separate steps.

6. Prepare for what comes next

Prelicensing students can use the state-exam preparation guide and study skills and exam-preparation library. Licensed students can review renewal guidance and confirm the requirements for their next renewal.

Need more personalized support?

Submit a request through the TSRE Support Center, or call or text (813) 333-2676. Include your name, registration email, course name and format, order number if available, and what you need help with. If class is starting or a deadline is approaching, include the date and time.